What to Do If Your Flight Is Delayed After Pre-Booking a Heathrow Escort

Pre-booking one of our Heathrow escorts means your plans can be arranged before you leave home. However, international flights do not always arrive on schedule. Bad weather, technical problems, air traffic restrictions and missed connections can all delay your journey.

A delayed flight does not automatically mean that your escort booking needs to be cancelled. In most cases, we can adjust the meeting time, provided we receive enough notice and your chosen escort remains available.

Give Us Your Flight Number

When you book a Heathrow escort, our reception team will usually ask for the flight number of the final flight arriving at Heathrow.

This allows us to track your journey and see whether the aircraft is expected to land on time. In many cases, we will know that your flight has been delayed before you are able to contact us.

Make sure you provide the correct flight number. If your journey includes a connection, we need the details of the flight landing at Heathrow, not the earlier part of your journey.

Contact Us When You Learn About the Delay

Even though we track your flight, you should still contact us when the airline confirms a delay. Send us your updated estimated arrival time and let us know if you have been moved onto another flight.

You do not need to message us every time the expected arrival changes by a few minutes. However, please update us if the delay becomes significantly longer, your flight is diverted or your flight number changes.

The sooner we know, the easier it is to amend the booking.

Allow Time to Leave the Airport

Your new landing time is not necessarily the time you will be ready to meet your escort. You may still need to leave the aircraft, pass through passport control, collect your luggage and travel to your accommodation.

Queues at Heathrow can vary considerably, particularly during busy periods. Once you have landed, contact us again when you have a clearer idea of when you will reach your hotel.

Our escorts provide an outcall service, so your meeting will usually begin once she arrives at your hotel or agreed accommodation rather than when your aircraft touches down.

We Will Try to Rearrange the Booking

If your chosen escort is available later, we will move the booking to a more suitable time. However, a longer delay may overlap with another appointment or make it impossible for her to attend.

When this happens, we will explain the available options. These could include changing the booking time or arranging another available escort who can meet you after your arrival.

Do not assume that the original meeting time has automatically changed. Wait until our reception team confirms the amended arrangements.

Keep Your Phone Available

Make sure the phone number you provide works while you are in the UK. Connect to Heathrow Airport Wi-Fi after landing if necessary and check your messages before travelling to your hotel.

You may also find it helpful to read our guide on preparing for a Heathrow hotel escort booking or our complete Heathrow escort booking FAQs.

Flight delays are common, so there is usually no reason to panic. Provide the correct flight number, keep us updated and remain contactable. We will then do everything reasonably possible to rearrange your booking around your new arrival time.